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Configurazioni Integration Center

Overview​

To setup Integration Center from Customer's Dashboard, look at this video tutorial (Italian, only for internal purpose)

Video for clients can be found here

NB: If neither the client nor the CSM is unable to complete the integration successfully, she/he has to open a ticket on the Slack #support-center channel (IT Support Ticket workflow)

Authentication for Ticketing Platform​

JIRA​

Follow the official documentation here

Azure DevOps​

Follow the official documentation here

Custom Fileds​

JIRA​

Basic Issue’s fields​

Each mapping has two available checkboxes for additional options as:

  • Sanitize : So that special characters like “_” and “” are not interpreted and rendered as markdown and saved as plain text (e.g: “this_isa_test” doesn’t become “thisisa*test”)
  • JSON: Make sure that the content is interpreted as JSON and not text, so that you can do specific actions as of the JIRA API

Basic fields

  • summary : Issue’s Title
  • description : Content of the Issue, Supports JIRA markdown
  • labels: a list of tags for the issue. Needs to be formatted as an array JSON (see examble)
  • assignee: User ID to whom assign all the incoming issues E.g. {“id”: “123456789abcdef123456789”} and JSON flagged

Azure DevOps​

Basic Workitem fields

/fields/System.Title : WorkItem Title

/fields/System.Description : WorkItem content, Does support HTML

/fields/System.Tags : Comma separated List of Tags

/fields/Microsoft.VSTS.Common.Priority : WorkItem priority (integer)