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FAQ-Missing Transcript

Possible problems:

  • the transcript is not appearing in the page of the single video, it is completely empty

Possible solutions:

  • check that the video has a working audio, videos without audio are not transcripted, so a new correct video should be uploaded by the tester

  • check that the use case language set on Tryber (Campaign Configuration > "Task" Tab > Specific Use Case Modal window > Allow Use Case Upload) is correct and matches the language of the audio of the video. Note: this is not retroactive, so will be available only for the future video uploads. You can either ask the user to re-upload the video OR request on SUPPORT-IT slack channel for a manual transcription

  • check that the use case checkbox for "Enable media optimization" is set as ACTIVE on Tryber (Campaign Configuration > "Task" Tab > Specific Use Case Modal window > Allow Use Case Upload). Note: this is not retroactive, so will be available only for the future video uploads. You can either ask the user to re-upload the video OR request on SUPPORT-IT slack channel for a manual transcription

If this doesn't solve, please add more details for manual support on SUPPORT-IT slack channel.