THE TEAM

= Adriana Piazza = Head of Customer Experience

25 + years in MKT and CX Management

Ex Head of CXM in Webank.it. Start-up of several CX programs in European Large Enterprises

Expert in VoC and NPS technologies and methodologies

CCXP ® and Global CEM ® Certified

= Federica Cannone = Market Research & Customer Experience Junior Strategist

5 years in management consulting

Expert in project management