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FAQ-Customer can't login

Possible problems:

  • the customer can't login or reset the password

Possible solutions:

  • the customer may have an account on Tryber and not on Unguess, you first check on the Customer Dashboard if the mentioned email is in the list of users of the Workspace/Project/Campaign, if the user is not listed, then you should invite the user with a different email or alias, otherwise you should request on SUPPORT-IT slack channel to transform the Tryber account into an Unguess account

If this doesn't solve, please add more details for manual support on SUPPORT-IT slack channel.