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Data Touchpoint

Introduction​

This page aims to be the first point of contact for all data users as well as a necessary starting point for any onboarding. We promote it as a collaborative place to gather and share dashboards, public or private, and make colleagues aware of their existence.

For now, there is not much beyond that. If this page catches on, we will enrich the content

Who we are​

We are the Data Team, part of the Technology Unit. We are a mixed team of a Data Scientist and a Data Engineer, so we are dull like mathematicians and geek as software engineers, but dramatically cooler 😎 If you can’t wait to contact us, you can do it now via #data-center Slack channel (highly preferred) or personally, again via slack or email:

Notes:

  • Marco Minucci partners with the data team to manage Tryber and community data requests. You may want to contact him directly to ask about that.
  • Luca Dusi partners with the data team to manage operation data and their integration into our system. You may want to contact him directly to ask about that.
  • Filippo Leccardi and Andrea Gaudenzi partner with the data team to manage CSM data. You may want to contact them directly to ask about that.

Our Approach​

We have identified Holistics.io as our unique gateway to data, able to address Data Access as well as Business Intelligence needs. Our data architecture has been tailored according to this strategy.

Generally, as the platform allows and foster it, we advocate a self-service approach, in which the ownership of the data belongs to the Unit who produces those same data, and they are responsible for their correctness and integrability. Likewise, everyone is called to ask for the data they need, partnering both with us and the Data Owners.

We are mainly enablers and orchestrators of Data Consumers, and occasionally we develop tools or contribute to the product directly, when specific skills are required or when something of interest across the company needs exceptional care. Under the hood, we continuously ensure that everything runs smoothly and coherently within the company data ecosystem and the architecture we built.

Unique point of truth, data strategy & data integrity​

Our aim is for the data to be a unique point of truth, from sources to definitions, and not dashboards, that are just a way to approach a question or a need. For this reason, there isn't any official set of dashboards, but just official and guaranteed data to build your custom dashboards upon and share with your team or stakeholders. Of course, we are here also to support you creating what you need.

Compatibly to role and responsibilities, anyone can propose to adopt their own dashboards as official across the company. Conversely, any need or request for integrating and publish other/further data must be submitted to the Data Team for validation and approval. The proper place to start this kind of conversation is the Slack #data-center channel.

Accessing Holistics​

If you think you may benefit from accessing Holistics, to integrate your data or to access other’s one, please contact us. To activate new accounts has a direct cost and thus must be approved by us. To access data, further configurations and permissions by data owners are required.

The dashboards​

For the reasons that we have already explained on the previous section, there are two main kinds of dashboards: Public and Custom.

✅ PUBLIC DASH​

Created by data team or exceptionally by "trained power users" to fulfil specific company needs, grant basic data access or display vanity metrics. Accessible to anyone just by means of credentials. Data team can be considered the owner of those. Do not share link and credentials with anyone unless specific permission has been granted by us. Don't play with the dashboards if you don't actually need them.

🔍 Tryber Browser (lite version)​

To browse deeper into our community database, select and download subsets of our trybers. Designed to grant data access even for operational purposes, it contains also sensitive data and credentials must be handled with special care.

🌍 Tryber Community Overview​

An overview on our community mainly for marketing, commercial and communication purposes.

🐞 Bugs​

An overview of the bugs found mainly for marketing, commercial and communication purposes.

🧹 CP Check​

An informal tool to allow everyone to (self-)spot errors and bad-practices in (their own) campaigns' data

🔒 CUSTOM DASH​

Mainly created by the Units themselves, as per our strategy require. Accessible to any holistics user, provided that the access has been granted by Data Owner(s) and Data Curator(s). It's up to you to contact them.

👨‍💻Product Unit​

Data Owner: Filippo Sanna (Product Owner)
📊 Product KPI & Metrics​

A dashboard to measure the capability of our platform to deliver value to our customer, overtime, and stratifying by BU. It also allows to see in details customers and customer users' accesses to campaigns.

🔧 Operations Unit​

Data Owner: Luca Dusi (Operations Manager)

📈 Campaign Data Report​

The purpose of this report is to show an interactive analysis of revenue, costs, margins and areas to be improved over the past 12 months (as per default filters). This report consists of 6 sections: DATA INACCURACY, GENERAL OVERVIEW, REVENUE, COSTS, GROSS MARGIN, RAW DATA.

🧑‍🤝‍🧑 Community​

Data Owner: Dado 🎲 (CCO)

💥 Community Overview Over Time​

Here you can select a range of time and get a detailed view over the TRYBER community expertise levels, activation, referrals, etc

💸 INPS​

A detailed view over the trybers who received payments. Used also for fiscal purposes.

💥 Tryber Monthly Recap​

A performance recap about the trybers over the month before the current one. Used for community communication and analysis purposes.

🏆 Customer Success Unit​

Data Owner: Gianluca Peretti (Head of Customer Success) Filippo Leccardi & Andrea Gaudenzi

👾 Placeholder Dash Template​

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